Conditions of sale

The procedure and the terms and conditions of purchase/sale through www.hipokras.com are defined through: registration, ordering, entering into, duration and termination of the sale contract, purchase, prices, payment method, payment security statement, method and price of delivery, claims and return of products, right of withdrawal from purchase and return of goods, data protection and confidentiality statement, cookie policy, complaints and disputes.

Registration

In order to register on www.hipokras.com, you have to be an adult with full legal capacity. The User shall be liable for the accuracy and completeness of data entered during registration.

Registration and user account are meant for one person only. The User shall keep data on his/her safety password and user account and shall not disclose registration or user account data to third parties. The use of registration or user accounts of others is not permitted. The User is liable for the abuse or unauthorised use of his/her safety password and user account.

In case of any changes to the data that you entered during registration, you must update your user account immediately in order to notify us of the occurred changes.

When ordering products and/or services and online shopping for the first time, you have to register on www.hipokras.com. By registering the User confirms:

- That he/she fully accepts these Terms and Conditions;

- The complete, accurate, true and updated personal information for natural and legal persons, and has to enter a valid e-mail address (the one you have access to) in order for us to send you the confirmation of the order, after you have entered the data necessary for the delivery (correct name and surname of the package recipient or the full and correct name of the company that receives the package, the VAT number of the company, street, house number, place, country, telephone or mobile phone number with the country calling code, the correct e-mail address of the package recipient);

- You give the Seller your express approval to process the given personal data for the purposes indicated in the section Data Protection and Confidentiality Statement, pursuant to the provisions of the Personal Data Protection Act.

After a successful registration (all requested data filled out correctly) a notice on successful registration shall be sent the Consumer’s e-mail.

Orders, entering into, duration and termination of the Sale Contract

The subject and commercial purpose of the Contract is the purchase of a product or service selected on www.hipokras.com, according to the Terms and Conditions, with the payment of the appropriate fee – price for such product or service. The Contract is entered through distance communication means (Distance Contract) through: Internet orders-web shops, printed advertising with purchase order, telephone with human mediation.

The conditions of purchase form an integral part of the Contract together with the specification and the price/s of the purchased product(s)/service(s), and prior to the confirmation of the order to purchase any product, the Consumer will be requested to accept them/declare that he/she is familiar with/agrees on them, and following the confirmation of the order (entering into the Contract) the above will be delivered to the Consumer as content of an e-mail message confirming that the Contract was entered into.

Only products that are stated as available in the order may be ordered. Due to a large number of orders made at the same time on www.hipokras.com, the information on the availability of a product may not correspond to the availability in the warehouse. The products are ordered through a shopping cart and cannot be cancelled.

The Contract entered into between the Consumer and the Seller is an one-off Distance contract, executed by the payment made by the Consumer and the delivery of the product.

For larger orders and B2B, contact us at e-mail info@hipokras.com

Purchase

The product you wish to purchase is selected by adding it to the “shopping cart” by clicking on the link “shopping cart”. If a Consumer purchases a product that has been sold in the meantime, the Seller will contact the Consumer to agree on further steps (purchase of another product, delivery of a product of the same kind when the Seller acquires it from its suppliers or return of the paid amount). In addition to the above obligation, the Seller is not liable to the Consumer in such cases on any basis whatsoever.

The “shopping cart” contains all selected products that the Consumer wishes to purchase, together with the product price and delivery price, as well as the full price (VAT included.). If the Consumer wishes to continue with the purchase, he/she has to click on the link “Purchase” and the system will automatically guide him/her to the page “Order” where the following has to be filled out:

Selection of purchase method;
Payment information;
Delivery information;
Delivery method;
Data on payment;
Order viewing.

In case of an error during the electronic processing of the order, the User will see the message “Error”. In this case, the order is not regarded as complete.

Prices

The Seller undertakes to clearly, visibly and legibly show the retail price.

Prices are retail prices, expressed in HRK and EUR with VAT.

The product contains the information whether the delivery for such product is free of charge. For products that are not delivered free of charge, the costs of delivery shall be additionally calculated according to the delivery calculator and will be visible prior to the final payment in HRK and EUR with VAT.

Conversion Statement (for purchases from abroad)

All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian Kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations.

As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

If the prices should change, all ordered goods will be delivered according to the prices that were in force when the order was completed. The price of each product is defined for each product individually. The process or registering prices on the website is a highly-controlled process, but the registration of prices requires human factor and implies the possibility of an error. All prices are valid for purchasing on www.hipokras.com.

The Seller is authorised to change the prices without giving a prior notice on www.hipokras.com.

The Seller is authorised at any time, without giving a prior notice, to define discounts, weekly special offers, special offers for single products, for a group of products and/or for all products. When the Seller decides to put a special offer price on certain products, which price is lower than the price of such products in regular sale, the Seller undertakes to indicate it clearly, visibly and legibly and to indicate the duration of such special offer.

After the expiry of the special offer sale, the Seller will not receive orders under the conditions that refer to the special offer the term of which has expired. If your order contains articles that are currently on sale, there may be differences in prices of articles on sale if the term of delivery comes after the date of the special offer expiry.